Data protection

Schlosshotel Ischgl GmbH, based in 6561 Ischgl (Tyrol), Austria (Dorfstraße 85), ATU 32613703, hereinafter referred to as “the website operator”, owns and operates this website.

This Privacy Policy states that any information you provide to the website operator when using this website may be used by the website operator to optimize the website and its offerings. This privacy policy applies in conjunction with the terms of use of the website.

The website operator reserves the right to change this privacy policy at any time without prior notice. Only the current privacy policy applies.

When you visit this website, the website operator may collect personal data from you, either (1) when you are asked to provide this data when booking, making inquiries and subscribing to the newsletter (directly), or (2) when you are logged in with your registered customer ID while browsing (indirectly). However, the website operator will only use this data for the purposes set out in this privacy policy and undertakes to maintain the confidentiality and protection of the personal data collected in this way. This privacy policy describes the purposes of data processing with regard to this website, the cooperation with third-party providers, the use of cookies, and how you can protect your rights with regard to your personal data.

The website operator collects, stores, processes and utilizes information about customers and visitors to its website in order to carry out its business activities, to inform you about those packages/products/discounts/packages and services, to offer them accordingly and to compile web statistics. The information you provide to us will be used to contact you with your consent where appropriate, e.g. to notify you of changes to the function of this website or to offer you services that may be useful to you. The website operator explains below what data is collected and how it is recorded.

The data collected by the website is stored on the web10412/Landeck server. The data is stored there for a period of 5 years. Security storage is carried out daily.

Data storage
While you are using the website, the website operator collects certain data from you and uses it for various purposes. The type of data collected and its use by the website operator depends on the data in question. This privacy policy distinguishes between the following categories of data

• Anonymous data
• Log data
• Personal data

You can find more detailed information on which data is stored under data collection.

Data on the website
In accordance with the new GDPR (= General Data Protection Regulation), you are entitled to obtain information about the data collected from you, to obtain rectification, to request erasure, to object and to demand the right to restrict processing. We take your concerns very seriously. If you would like to exercise any of the above rights, please contact us at:
office@schlosshotel-ischgl.com
+43 5444 5633

Viewing of recorded data by third-party providers:

Kognitiv Corporation
info@kognitiv.com
+43 1 2365084

Mariacher and friends Werbeagentur GmbH
info@mariacher.at
+43 5242 72525

The website operator takes precautions, including administrative, electronic and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration and destruction.

The website uses SSL (Secure Sockets Layer) encryption. This ensures the confidentiality of your personal data over the Internet.

You can also help by taking appropriate precautions to protect your personal data on the Internet. Change your password frequently. Use a combination of letters and numbers and make sure you always use a secure web browser and update it regularly.

The website operator has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to access and change the personal data you have provided at any time. You can help us to ensure that your contact information and preferences are accurate, complete and up to date. You can also request a copy of your personal data by contacting us at the e-mail address below.

Anonymous data
The anonymous data is used to anonymously analyze the use of the website and only for anonymous statistical purposes. Anonymous data collected by the website operator includes the following (“anonymous data”):

• the browser type and version
• General information about the operating system
• the current date and time

Log data
Log data is used exclusively for the operation of the website. However, we reserve the right to use log data as anonymous data in accordance with this privacy policy. Each time the website is accessed, the data relating to this access is stored in log data. The log data includes in particular

• Site from which the user accessed the website
• Transfers to other sites on the website
• Number of sites viewed and dwell time
• Number of data queried
• Status of access (e.g. file transferred, file not found, etc.)
• IP address data, location, stored language

Personal data
The website operator uses personal data for the following purposes:

• to contact the user, based on the user’s consent.
• Customization of the website and its products according to the user’s interests and preferences (including the selection of advertisements on and off the website).
• general improvement of the website operator’s products and services.
• to ensure the valid execution of third-party services.

The website operator collects your personal data, i.e. information that enables the website operator to identify you. The collection of your personal data is done voluntarily to the website operator by entering and submitting data in the respective forms on the website. Personal data search includes in particular:

• First name
• Last name
• Address
• Country
• e-mail
• Telephone no.

The Website Operator only intends to use the Personal Data in accordance with this Privacy Policy. However, the Website Operator reserves the right to use the Personal Data for other purposes if such use for other purposes is required or permitted by law. If you do not want the personal data to be used by the Website Operator, you can notify the Website Operator at any time and it will stop using the personal data for such purposes.

Your personal data is transmitted or forwarded on the basis of central functions. For example, your personal data is stored on the server of an external service provider when you use the tools listed below from this website. This is done in compliance with all aspects of data protection and data security.

Booking software
If you make an online booking from our website, this is done through the online reservation system Kognitiv Corporation. All the booking data you enter is transmitted in encrypted form. Kognitiv Corporation has undertaken to handle your transmitted data in accordance with data protection regulations. It takes all organizational and technical measures to protect your data, and your data will not be sold, rented or otherwise made available to third parties. Personal data will only be transferred to state institutions and authorities within the framework of mandatory national legislation.

Forms
Contact Form 7 is used to send contact inquiries. If you send inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored for the purpose of processing the inquiry and in the event of follow-up questions. This data will not be passed on without your consent.

The website operator would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Despite the website operator’s perfect security precautions, it is not possible to completely protect data from access by unauthorized third parties.

Newsletter
You can subscribe to a newsletter via this website. The system used is called Smart Host. This requires your e-mail address and your declaration of consent that you agree to receive the newsletter.

After you have registered for the newsletter, you will receive an e-mail with a link to confirm your registration.

Purpose of data collection
To enable and execute the guest’s booking; to carry out the guest’s stay; to tailor the stay to the guest’s wishes and interests; to be able to offer services in accordance with the guest’s interests in the future; marketing in connection with the hotel’s services and to improve the hotel’s services.

Data transfer to third parties
To service providers and their auxiliary persons who offer cloud-based software and data processing solutions for the hotel and evaluate and process the guest’s data (for the above purposes) on behalf of the hotel.

You can cancel your subscription to the newsletter at any time by sending your cancellation to the following e-mail address: office@schlosshotel-ischgl.com. Your data that you have transmitted to us in connection with the newsletter will then be deleted immediately.

Analytics software
The website uses analysis software from Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Before the IP address is transmitted to Google, the last eight digits of the IP address are shortened and anonymized. Only in exceptional cases will the full IP address be transmitted to Google’s servers in the USA and shortened and anonymized there.

Google will use this information on behalf of the website operator for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and search engine activity.

Facebook Remarketing / Retargeting
Remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, a direct connection is established between your browser and the Facebook server via the remarketing tags. Facebook receives the information that you have visited our site with your IP address. This allows Facebook to associate your visit to our pages with your user account. We can use the information obtained in this way to display Facebook ads. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook’s privacy policy at www.facebook.com/about/privacy/. If you do not wish data to be collected via Custom Audience, you can deactivate Custom Audiences here.

Conversion measurement with the visitor action pixel from Facebook
With your consent, we use the “visitor action pixel” of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can track the actions of users after they have seen or clicked on a Facebook ad. This allows us to record the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. Facebook stores the anonymized data collected on its servers. Facebook links this data to your Facebook account in accordance with your privacy policy and shows you content that matches your interests and preferences. A cookie may also be stored on your computer for these purposes. This consent may only be given by users over the age of 13. If you are younger, please consult your legal guardian.

Social plugins
The website uses plugins from third-party social media providers, including the following:

• Facebook (operated by Facebook, Inc. or one of its subsidiaries)
• Instagram (operated by Facebook, Inc. or one of its subsidiaries)
• YouTube (operated by Google or one of its subsidiaries)
• Pinterest (operated by Pinterest, Inc. or one of its subsidiaries)

The social media plugins of the social media providers enable special functions that may be useful and interesting for you. These special functions include, for example, the ability to share certain website content with third parties (e.g. by using the Facebook share function) or to highlight your interest in the website to third parties.

You are hereby informed that when such social media plugins are activated, your browser automatically establishes a connection to the servers of these social media providers. Therefore, the said social media providers may collect data from you, such as your IP address, surfing behavior, etc., even if you do not use their services or the corresponding functions. If you are logged in to such websites, the respective social media providers can identify you by means of a cookie and/or your IP address and assign your visit to the website to your profile. If you wish to avoid the collection of such data by the social media provider, you should ensure that you are logged out of the relevant social media provider’s website. As already mentioned, even if you are logged out, the social media provider can collect and analyze your data due to the described implementation of the social media plugin.

The website operator has no influence on what data the social media providers collect and how this data is used by the social media providers.

The social media providers provide information about the purpose and scope of the collection and use of your data, your user rights and the corresponding options for protecting your privacy. Such additional information can be found as follows:

• Facebook: facebook.com/about/privacy
• Instagram: help.instagram.com/155833707900388
• YouTube: google.co.uk/intl/en/policies/privacy
• Pinterest: policy.pinterest.com/en/privacy-policy

The website operator collects and uses your personal data to provide you with convenient access to this website and to continuously improve the website and its offerings. In addition, anonymized data about your behavior is used for statistical and analysis purposes in order to optimize the web content. Furthermore, when data is collected, personalized information and offers can be passed on to you and your stored data can be assigned to you. This means, for example, that you do not have to fill in forms more than once or that existing services can be displayed. This website uses third-party services, see above. Additional data is recorded in order to ensure the correct execution of these services. If you are not interested in being kept up to date with the latest developments and current product and service information, you can inform the website operator here at any time.

Booking software
If you make an online booking on this website, this is done through the online reservation system Kognitiv Corporation. All the booking data you enter is encrypted and transmitted to the partner’s server.

Forms
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent. We use an e-mail tool called Contact Form 7 to send the forms. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by unauthorized third parties is not possible.

Cookies

General information
A cookie is a small file that is stored on the hard disk of the user’s computer or device if you allow cookies in your browser settings. Cookies help the website operator to analyze website traffic. In addition, cookies inform the website operator that you are visiting the website.

Cookies allow the website to respond to you as an individual. The website is programmed to adapt to your user behavior by collecting and storing information about your interests and preferences. All this is done with the help of cookies.

Overall, cookies help the website operator to provide you with a better website by showing them which pages are useful and interesting for you.

A cookie in no way gives the website operator access to your computer and any information about you, other than the data you voluntarily provide to the website operator.

You can accept or reject cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies if you prefer. However, declining cookies may prevent you from making full use of the website. You can find more information about cookies and your browser settings here.

Google Analytics cookies
As mentioned above, the website operator uses Google Analytics cookies to collect standard internet log information and details of your behavior patterns. The website operator does this to improve the website. This information does not contain any personal data. However, data used for analytics purposes may be linked to personal data collected by this website or otherwise.

Further information on Google Analytics cookies can be found here.

Newsletter Opt-Out
In order to communicate important notices and information about this hotel, we offer you the opportunity to subscribe to our newsletter service. You can subscribe here. If you no longer wish to receive the newsletter, you can unsubscribe here.

Facebook Opt-Out
Facebook offers you the possibility to set yourself which content will be displayed to you in the future and which target groups you belong to.

Google Opt-Out
To give you more choices about how your data is collected by Google Analytics, Google has developed the opt-out add-on for Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself.

Further information on the deactivation add-on for Google Analytics can be found here.

Tip: General deactivation of online advertisers You also have the option here of excluding online advertisers from the outset.

Contact for objection
In accordance with the new GDPR (= General Data Protection Regulation), you are entitled to obtain information about the data collected from you, to obtain rectification, to request erasure, to lodge an objection and to demand the right to restricted processing. We take your concerns very seriously. If you would like to exercise any of the above rights, please contact us at
office@schlosshotel-ischgl.com
+43 5444 5633