Worth knowing

From late riser breakfasts and fine dining menus to free use of the Schloss SPA and turndown service – as our guest you enjoy a wide range of exclusive inclusive services. You can find a complete overview of our inclusive services here.

The finest cuisine for every taste and every dietary style. Our kitchen team is happy to prepare vegetarian, gluten-free or lactose-free menus on request. We ask you to let us know your individual preferences, allergies and intolerances before your arrival so that we can take your culinary wishes into account in the best possible way.

In our hotel’s own underground garage, one free parking space is available per reserved room. If you are traveling with an electric vehicle, we offer you the option of charging it at one of our charging stations for a fee. We also offer a professional car wash service on request.

Our concierge service is always available to provide you with free advice and will be happy to fulfill all your wishes. Whether you want to book a transfer, reserve a table or organize a helicopter flight – we will take care of every detail. Contact us with your individual requests at concierge@schlosshotel-ischgl.com.

Check-in is possible from 15:00 on the day of arrival. On the day of departure we ask you to check out by 11:00 am. A deviation from the times mentioned is possible on request, depending on the booking situation and by arrangement. Please contact reception, which is open around the clock.
Please note that in the event of early departure or late arrival, the costs for the booked nights will be charged.

To confirm your booking, a deposit of 30% of the total amount is required. As soon as we have received this, your reservation becomes binding.

If you have stayed with us repeatedly in the last three years, you will benefit from our member bonus. In appreciation of your loyalty, you will receive a 10% discount on our regular room rates.
Please note that the member bonus cannot be combined with our offers and vacation packages.

We celebrate special occasions at the Schlosshotel Ischgl with fireworks for your palate. On Christmas Eve and New Year’s Eve, we serve exclusive dinners that will enrich your festive season with culinary delights.
For the gala dinner at Christmas, there is a surcharge of € 40.00 per person. On New Year’s Eve the surcharge is € 80.00 per person.

Dogs are very welcome at the Schlosshotel Ischgl. On request, we can provide special dog rooms and offer a dog-friendly service. We charge a surcharge of € 45.00 per day for the additional cleaning effort. Please bring your dog’s food with you, as this is not included in the price. Well behaved dogs are welcome to stay alone in the room. Out of consideration for the other guests, we ask for your understanding that dogs are not allowed in the dining room or the wellness facilities.
To reserve a dog room or if you have any questions about your stay with your dog, please contact us in advance by telephone on +43 5444 5633 or by e-mail at office@schlosshotel-ischgl.com.

Our bank details for the deposit and confirmation of your reservation are: Bank Austria, IBAN: AT97 1200 0850 1767 6600, BIC: BKAUATWW, UID Nr: ATU 32613703.
You can pay your total bill conveniently by cash, credit card or EC card.
Please note that the municipality of Ischgl charges a local tax of € 3.00 per person and night, which is payable from the age of 15.

Your children stay in their parents’ room on the extra bed or sofa bed at reduced rates:

• From 0 to 2 years the overnight stay is free of charge.
• Children from 3 to 14.9 years receive a 50% discount.
• For young people aged 15 and over, you pay 70% of the price of the overnight stay.

On request and subject to availability, we are happy to provide you with cribs, highchairs, baby monitors and nightlights.
If you have any questions or special requests, please contact us by telephone on +43 5444 5633 or by email at office@schlosshotel-ischgl.com.

Cancellations are made in accordance with the General Terms and Conditions of the Austrian Hotel Industry:

• Cancellation is free of charge up to 3 months before your arrival.
• From 3 months to 1 month before arrival, 40% of the total amount must be paid.
• From 1 month up to 1 week before your arrival, the cancellation fee is 70% of the total amount.
• Cancellations made less than 1 week before arrival will be charged at 90% of the total amount.

We recommend that you take out travel cancellation insurance.